
General FAQ
Frequently asked questions and answers
Who can get advice?
The offer is open to all immigrants aged 27 and over with the perspective of staying in the country - before, during and after an integration course. Since 01.08.2019, asylum seekers who are close to the labour market and do not come from a safe country of origin can also take advantage of the MBE offer.
For which subjects are advice provided?
Does the consultation cost anything?
Does the consultation only take place in German?
Online counselling FAQ
Frequently asked questions and answers
Do I need to install any software?
No, just use your browser on your internet-enabled device for that. We recommend a stable internet connection.
How exactly does online counselling work?
What are the requirements for my device for online counselling?
Will audio and/or video images be recorded during an online counselling?
What should I pay attention to in online counselling?
Why can I not see my consultant in the video chat?
Do I need to turn on my Webcam?
Why can't my consultant see me?
Can the online counselling also be implemented with other participants (who are not on site with me)?
As a meeting participant, can I share my screen as well?
What can I do when the Internet connection is bad?

Data privacy FAQ
Frequently asked questions and answers
Is my data secure in video counselling?
All data protection requirements are fulfilled. All online sessions are encrypted and protected according to the latest standards.
Will data that I have exchanged with the consultant via the chat function be stored permanently?
Where can I find the privacy policy?
Who do I contact if I have further questions about data protection?